Dorado Beach

Privacy Policy

 

1. Introduction

This privacy policy (the “Policy”) lets you know how Dorado Beach, its direct and indirect subsidiaries, its affiliates, and the separate and distinct legal entities that manage, operate, license, own and/or provide services to or in connection with a Dorado Beach brand (collectively, “Dorado Beach”, “our” “us,” or “we”) collect, use, and share your personal information. Dorado Beach is committed to respecting your privacy and recognizes your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us. We use your personal information in order to fulfill our commitment to providing an unparalleled experience in connection with all of your interactions with Dorado Beach (the “Purpose”). As part of that undertaking, we are committed to safeguarding the privacy of the personal information that we gather.

 

2. The Application of this Policy

This Policy applies when you interact with Dorado Beach either through our websites - including doradobeach.com and our various booking sites – (collectively, “Websites”), our mobile applications – including Dorado Beach Resort & Club – (collectively the, “Applications”), in person, such as when you visit us at Dorado Beach, or when you communicate with us by phone, text, direct message, social media, or other similar functionality.

 

3. Information We May Collect

The term “Personal Information” in this Policy refers to information collected and maintained (in any form, paper or electronic) that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. We collect and process your Personal Information in order to provide you the best experience possible when you interact with us. The categories of Personal Information that we may collect include:

Contact and Identification Information: We may collect information such as your name, contact details (e.g., phone number(s), address, or email) professional title, employer or professional affiliations, passport and visa information and information from other government IDs.

Device and Browsing Information: We may collect the Internet Protocol (“IP”) address automatically assigned to your computer or device each time you interact with us online. We may also collect information from your devices if they connect to, or are detected by, the wireless networks at our property. We also use cookies and related technologies to collect information related to how you interact with our Websites, Applications, and online content. Depending on your settings, we may collect the date and time of your visit, the pages you access and the amount of time you spend on each page, the type of Internet browser you use, your device’s model, manufacturer and operating system, your search terms on the Website, the URL of any websites that you; visited before and after visiting our Websites (including the advertisement that referred you to our Website), and whether you click or interact with our digital content and advertising on our Websites and other sites. We may also use technologies to record user sessions on our Websites and Applications. When you access the Application or the mobile version of the Website, we collect your device, your device’s unique identifier, your mobile network information, and the type of browser you use. We may also embed technologies (which may include, for example, web beacons, tags, and pixels) in the emails and other communications we or our vendors send to you to help us understand how you interact with those messages, such as whether and when you opened a message or clicked on any content within the message. For information about how Dorado Beach uses cookies and related technologies and how to disable such cookies and related technologies, please see Section 8 below.

Payment, Credit Card, and Bank Account Information: We may collect purchase and payment information in order to process payments to or from you, such as your credit card number, direct deposit or financial account number, billing address, and other account information.

Location Information: We may automatically collect information about your precise geolocation when you access the Website or Application to the extent permitted by applicable law. We may also collect information about your general location using your IP address and your postal code;
Demographic Information: We may collect demographic information, such as your gender, nationality, age, and date and place of birth.

Communications and Interactions: When you email, call, or otherwise communicate with us and with members of our team, we collect and maintain a record of your contact details, communications and our responses.

Information from Social Media: If you post information about us or engage with us on third party platforms, we may collect personal information about you from that third party platform or account. We may also collect other information that you share or make public on your account. These third-party platforms and services control the information they collect and share about you. For information about how they may use and disclose your information, including any information you make public, please consult their respective privacy notices.

Events and Other Requests: If you register for or attend an event that we host or sponsor, we may collect information related to your registration for and participation in such event, including name, contact information, and professional affiliations, as well as any dietary restrictions or other requested accommodations.

Audio and Visual Information: We may record our customer service calls and security footage of our property, which may include your voice and/or image;

Real Estate and Property Information: Information about past and present property purchases, sales and listings (such as address, price, photos, and property details) and other information you provide such as real estate searches and preferences, whether you plan on buying or selling real estate, home search criteria and preferences, language preferences, household members, information about financing for the purchase of real estate, co-owners, and other information related to the purchase or sale of real estate.

Listing, Search and Other Real Estate Information: If you interact or list a property with a broker, independent real estate agent, or other real estate professional associated with Dorado Beach, we may receive personal information about you and your property from them, such as your name and property address, property and listing details, contact information, search criteria and preferences, household members, and co-owners, among other things.

Property Records: We may collect information about individuals and real estate property through public databases, such as property ownership, purchase and sale transactions and data (including purchase/sale price), buyer and seller names and contact information, and tax records maintained by state, local and county agencies.

Preferences and Inferences: We may collect your preferences or make inferences about you, reflecting what we believe to be your preferences, characteristics, and predispositions, based on other Personal Information we have; and

Sensitive Information: Some information we receive from you, or other sources you authorize to provide it to us may be considered “sensitive” under the laws of certain jurisdictions (“Sensitive Information”). When we request Sensitive Information, we will use Sensitive Information only for purposes we reasonably believe you would expect based on the products or services you request, your interactions with us, or as authorized by law. Unless we request Sensitive Information for a specific purpose , we ask that you not send or disclose any Sensitive Information including financial and medical information.

 

4. How We Collect Your Personal Information

We collect the above-referenced categories of Personal Information from the following categories of sources:

Directly From You: Much of the Personal Information we process is information that you or someone acting on your behalf directly provides to us.

From Your Devices and Our Networks: We use cookies and related technologies to passively collect Personal Information from and across your devices when you interact with the Website, Application, our emails, or other online content or when your device connects to, or is detected by, the wireless networks at our property.

From Other Businesses or Individuals: We work with business and marketing partners and social media platforms that give us Personal Information about you that they have collected either directly or indirectly from you. We also may receive your Personal Information from someone acting on your behalf.

From Social Media: If you post to one of our pages on a social media site, we may receive Contact and Identification Information, Internet and Network Activity, and any other Personal Information contained in your social media posts or profile.

 

5. How We Use Your Information

Subject to applicable laws, we may collect, use, and disclose your Personal Information in order to:

  • provide customer service, fulfill requests for information, verify customer information and process payments for transactions;
  • provide you with customer support and a better or more personalized level of service at Dorado Beach as well as through the Website, Application, third-party applications, products or services, or through products or services Dorado Beach develops in the future;
  • allow us to evaluate, analyze, and improve the functionality of our Websites, Applications, or goods and services;
  • facilitate concierge services on your behalf (e.g., restaurant, attraction and transportation transactions);
  • fulfill contractual obligations to you, anyone involved in the process of making your travel arrangements (e.g., travel agents, group travel organizers, or your employer) and vendors (e.g., credit card companies, airline operators, and third-party loyalty, travel, or discount programs);
  • conduct market research, customer satisfaction and quality assurance surveys;
  • conduct marketing and sales promotions and serve targeted advertising for products, services, events, or promotions you might be interested in, including those provided by the Dorado Beach and by other parties. Where permitted by law, we may work with other companies to serve advertisements or marketing that we think you may find relevant and useful. This may include advertisements displayed on our own Websites or Applications, contained in emails or other communications sent by us, or advertisements from us displayed on other companies' websites. The advertisements you see may be based on information collected by us or third parties and/or may be based on your activities on our Websites, Applications or third-party websites;
  • provide for the safety and security of staff, guests, visitors and others;
  • prevent, detect, and investigate fraud, cyber incidents, or other illegal or harmful activity;
  • communicate with you about our relationship, such as updates to this Policy or other important legal or business changes;
  • administer general record keeping;
  • meet legal and regulatory requirements or compliance obligations;
  • test and evaluate new products and services;
  • process credit applications;
  • fulfill other purposes as disclosed to you in accordance with applicable law or with your consent;
  • use certain pieces of Personal Information to verify your identity if you make requests regarding your Personal Information pursuant to this Policy. The verification steps and the pieces of Personal Information that we request may vary depending on the sensitivity and nature of your request;
  • work with you throughout the design, sales, contracting, financing, construction and completion phases of your home

 

6. Purposes and Legal Basis for Our Processing

When we process your Personal Information, we process that information on the basis of one more of the following legal bases depending on the circumstances:

Performance of Contract: as necessary to enter into or carry out the performance of our contract with you.

Compliance with Laws: for compliance with legal obligations and/or defense against legal claims, including those in the area of labor and employment law, social security, data protection, tax, and corporate compliance laws.

Our Legitimate Interests: in furtherance of our legitimate business interests.

With Your Consent: In some cases, we rely on your consent to collect and process your personal information.

 

7. Disclosures of your Personal Information

From time to time, we may disclose your Personal Information. We would always make that disclosure in accordance with applicable law. In some jurisdictions, data privacy laws may require us to obtain your consent before we disclose your information to third parties. When you consent to this Policy, you are, to the extent required and permitted under your local law, granting your consent to the transfer of your Personal Information to such third parties for the purpose and to the extent stated in this section and as described in Section 5 above. Circumstances where we might make such disclosure (in addition to those described in Section 5 above and Section 8 below) include:

Dorado Beach: We may disclose your Personal Information to other organizations within the Dorado Beach and for the purposes described in this Policy, including for providing you with Dorado Beach and/or services.

Service Providers, Subsidiaries, and Affiliates: We may outsource the processing of certain functions and/or information to third parties. When we outsource the processing of your Personal Information to third parties or provide your Personal Information to third-party service providers, we oblige those third parties to protect your Personal Information with appropriate security measures.

Reservations and Other Requests at Third Party Locations: Our services allow you to make requests for reservations and other items or services with third parties. When you make such a request, we will pass information about your request that you provide to us. The information we provide to these third parties will be handled in accordance with their own privacy policies and procedures, and not Dorado Beach’s.

Consumer Insights: Where we hold Personal Information about you, we may disclose this Personal Information to other companies that may also hold information about you. These companies may combine the information in order to better understand your preferences and interests, thereby enabling them and us to serve you better. If your Personal Information is used for direct marketing purposes, you have the right to object to that by contacting us using the contact information provided under Section 12 below.

On-Property Companies: We may share your Personal Information with companies and other organizations that own and manage the spas, restaurants, health clubs, and other outlets at Dorado Beach so they can provide you with their services in relation to your stay or visit to such outlets.

Business Transfers: As we continue to develop our business, we may sell hotels and other assets, or cease being the manager of Dorado Beach Resort & Club. In those circumstances, we may include the Personal Information collected about you, or control of that Personal Information, as a business asset in any such transfer. Also, in the unlikely event that we, or substantially all of our assets, are acquired, Personal Information collected about you, or control of such information, may be one of the transferred assets. Similarly, we may disclose your Personal Information to a third party whom we acquire in order to facilitate mergers and acquisitions of our business and for the furtherance of the purposes described in Section 5 above.

Legal Requirements: Subject to applicable laws, we reserve the right to disclose any Personal Information we have concerning you if we are compelled to do so by a court of law or lawfully requested to do so by a governmental entity or if we determine it is necessary or desirable to comply with the law or to protect or defend our rights or property in accordance with applicable laws. We also reserve the right to retain Personal Information collected and to process such Personal Information to comply with accounting and tax rules and regulations and any specific record retention laws.

 

8. Interacting with Us Online

If you interact with us online, you may wish to know the following:

You Can Browse Without Revealing Who You Are: You can visit our Websites without logging in or otherwise revealing who you are.

Cookies and Other Tracking Technologies: We and other parties use cookies, pixels, beacons and other technologies on our Websites, Applications, and email and marketing messages. These technologies are used to improve our products and services, and for marketing, and they also allow us, advertising networks, social media companies, and other providers, to place and serve advertisements and customized content. Choices you make regarding cookies are website, device, and browser specific, and are deleted whenever you clear your cookies or your browser’s cache. This means you need to adjust your cookie preferences on each website, device, and browser you use. Further information about cookies and related technologies and how they work is available at allaboutcookies.org. Our Applications may contain software development kits (SDKs) provided by other parties which may collect and transmit information, including for purposes of enabling features in the Applications. We may also collect device advertising identifiers. You can configure your mobile device privacy or advertising settings via your iOS or Android device to limit how applications track certain activity for advertising purposes. Choices you make are device specific.

Links to Other Websites: If you visit our Website, you may be seamlessly linked to websites maintained by third parties. If you click on a link found on our Websites or on any other website, you should always look at the location bar within your browser to determine whether you have been linked to a different website. This Policy, and our responsibility, is limited to our own information collection practices. We are not responsible for, and cannot always ensure, the information collection practices or privacy policies of other websites maintained by third parties or our service providers where you submit your Personal Information directly to such websites. In addition, we cannot ensure the content of the websites maintained by these third parties or our service providers, even if accessible using a link from our Websites. We urge you to read the privacy and security policies of any external websites before providing any Personal Information while accessing those websites.

Security: Because the security of your Personal Information is important to us, we require Transport Layer Security (“TLS”) software in order to encrypt the Personal Information that you provide to us. When using TLS, your transmission of Personal Information to us online is encrypted. You can verify whether your Personal Information is transmitted using TLS encryption by confirming the symbol of a closed lock or solid key inside your browser address bar. You can also verify that your Personal Information will be encrypted using TLS encryption by making sure that the prefix for the web address listed for that page has changed from "http" to "https". If you do not see the appropriate symbol and/or the "https" prefix, you should not assume that the Personal Information that you are being asked to provide will be encrypted prior to transmission. The Personal Information we collect from you online is stored by us and/or our service providers on databases protected through a combination of physical and electronic access controls, firewall technology and other reasonable security measures. Nevertheless, such security measures cannot prevent all loss, misuse or alteration of Personal Information and we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law. Where required under law, we will notify you of any such loss, misuse or alteration of Personal Information that may affect you so that you can take the appropriate actions for the due protection of your rights.

Minor Children: Our Websites do not sell products or services for purchase by children and we do not knowingly solicit or collect Personal Information from children. You may only use the Website if you are at least eighteen (18) years of age and can form legally binding contracts under applicable law. The Website is not intended for and should not be used by minors. If you are under the age of eighteen (18) or unable to form legally binding contracts under applicable law, you may contact a hotel directly for assistance.

 

9. Applications

When you use our Applications, we may collect certain information automatically, including technical information related to your mobile device, your device's unique identifier, your mobile network information, the type of mobile browser you use and information about the way you use the Application. Depending on the particular Application you use and only after you have consented to such collection, we may also collect information stored on your device, including contact information, friends lists, login information (where necessary to allow us to communicate with other applications at your request), photos, videos, location information or other digital content.

 

10. Choice

You always have certain choices regarding what Personal Information you wish to provide to us. However, if you choose not to provide certain details, some of your experiences with us may be affected (for example, we cannot take a reservation without a name). If you provide us with your contact details (e.g., postal address, email address, telephone number or fax number), we may contact you to let you know about the products, services, promotions and events offered that we think you may be interested in, to the extent permitted by applicable law. We may also share your Personal Information with carefully-selected third parties, who may communicate directly with you, to the extent permitted by applicable law. In some jurisdictions, data privacy laws may require us to obtain a separate consent before we do so. You can always choose whether or not to receive any or all of these communications by contacting us as described in Section 12 below or following the “unsubscribe” instructions contained in the communications.

In some jurisdictions, in addition to you consenting to this Policy, data privacy laws may require us to obtain a separate consent before we send you information that you have not specifically requested. In certain circumstances, your consent may be implied (e.g., where communications are required in order to fulfill your requests and/or where you have volunteered information for use by us). In other cases, we may seek your consent expressly in accordance with applicable laws (e.g., where the information collected is regarded to be Sensitive Personal Information under local regulations). We will abide by any request from you not to send you direct marketing materials. When such a request is received, your contact details will be "suppressed" rather than deleted. This will help ensure that your request is recorded and retained unless you provide a later consent that overrides it.

 

11. Changes to this Policy

Just as our business changes constantly, this Policy may also change. To assist you, this Policy has an effective date set out at the end of this document.

 

12. Questions or Complaints

If you have any questions about this Policy, about the processing of your data described, or any concerns or complaints with regard to the administration of the Policy, please click here to contact us.

 

Effective Date: July 2024

In the event of any inconsistencies between the English version of this Policy and any version of this Policy in any other language, the English version shall prevail.